Last updated: 25 August 2026
These terms apply to all engagements with Brendan Thomas Quinn, including workshops, advisory services, consulting, coaching and mentoring. By confirming a booking or making a payment, you agree to these terms.
The version that applies to your engagement is the version in force on the date your booking is confirmed.
1. Who these terms apply to
These terms are written for business clients — organisations engaging Brendan Thomas Quinn in the course of their business or professional activity.
If you are contracting as a private individual outside any trade or profession, you are a consumer and section 13 applies to you in addition to, and where there is any conflict in place of, the terms below.
2. Quotations
All quotations are valid for 30 days from the date of issue. After this period, pricing and availability are subject to change.
A quotation does not constitute a confirmed booking. A booking is confirmed only when the initial payment under section 3 has been received.
3. Fees and payment
3.1 Workshops, consulting and advisory
An initial payment of 50% of the total fee is due on confirmation of the booking, unless a different split is agreed in writing. Dates are reserved only once this payment has been received.
The balance is invoiced on completion of the engagement and is payable within 30 days of the date of the final invoice.
3.2 Ongoing advisory, consultancy and retainers
Ongoing engagements are invoiced monthly in arrears, payable within 30 days of the invoice date.
3.3 The initial payment is non-refundable
The initial payment is non-refundable in all circumstances other than cancellation by Brendan Thomas Quinn under section 6.
It is not a holding deposit. It is consideration for the work carried out before delivery and for the reservation of the dates — including scoping conversations, stakeholder interviews, diagnostic and assessment set-up, design and adaptation of materials, preparation, and the commercial opportunity forgone by holding the dates and declining other work.
Where an engagement is cancelled, the initial payment is applied against all work performed up to the date of cancellation.
3.4 Coaching and mentoring
An initial payment is due on confirmation of the booking. Sessions thereafter are invoiced monthly, payable within 30 days of the invoice date.
3.5 Late payment
Where payment is overdue we reserve the right to suspend delivery and to charge statutory interest on late commercial payments under Spanish law (Ley 3/2004).
3.6 Expenses and taxes
All expenses, including any travel and accommodation, are included within the quotation unless otherwise stated in writing.
All fees are exclusive of VAT and any other applicable taxes, which are charged where due.
4. Cancellation by the client
Cancellation must be notified in writing to hello@brendanthomasquinn.com. The date of written notification determines the charge that applies.
The initial payment is non-refundable in every case. In addition:
| Notice given before the first delivery date | Total amount payable |
|---|---|
| More than 30 days | Initial payment only; balance not payable |
| 15–30 days | 75% of the total fee |
| Fewer than 15 days | 100% of the total fee |
Notwithstanding section 3.6, where third-party costs have already been committed on your behalf and cannot be recovered — travel, accommodation, venue, licences, printed materials — these are payable in addition, on production of receipts.
5. Rescheduling by the client
Dates may be moved subject to availability. Because moving a date releases reserved time at short notice and requires preparation to be reworked, a change may incur a cost.
- More than 14 days’ notice: one change permitted at no charge, subject to availability.
- 14 days or fewer: a rescheduling charge of up to 50% of the total fee applies, plus any non-recoverable third-party costs already committed.
- A second or subsequent change, or a change requested fewer than 7 days before delivery, is treated as a cancellation under section 4, and a fresh booking is required.
Rescheduled engagements must take place within 6 months of the original date. If they do not, the engagement is treated as cancelled and fees paid are forfeited.
6. Cancellation or rescheduling by Brendan Thomas Quinn
If we cancel a confirmed booking, you may choose either to reschedule at no additional cost, or to receive a refund of sums paid, less the value of work already performed and any expenses genuinely and unavoidably incurred up to the date of cancellation. We will notify you as soon as possible and will provide a breakdown of any deduction.
7. Force majeure
Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including illness, transport failure, strike, natural disaster, war, epidemic, or measures imposed by a public authority.
Where such an event prevents delivery, the parties will reschedule in good faith at no additional fee. Where rescheduling is not possible within 6 months, the engagement ends, you are charged for work performed to date, and any balance is refunded.
8. Client responsibilities
To deliver effectively we rely on you to provide, in reasonable time: access to the relevant people and information for scoping; a suitable venue for in-person delivery, or a working platform, connection and audio for online delivery; and confirmed participant numbers.
Where delivery is impaired or prevented by a failure to do so, the fee remains payable in full.
9. Confidentiality
Each party will keep confidential any non-public information disclosed by the other in connection with the engagement, and will use it only for the purposes of the engagement.
This obligation continues for three years after the engagement ends, and indefinitely in respect of trade secrets and personal data. It does not apply to information that is or becomes public without breach, was already lawfully held, or must be disclosed by law.
Sessions may not be recorded, transcribed or streamed by either party without the other’s prior written consent.
10. Personal data
Where we process personal data belonging to your staff or participants — for example when administering the Cultural Assessment, gathering diagnostic input, or collecting feedback — you act as data controller and we act as data processor on your instructions.
We process such data only for the purposes of the engagement, apply appropriate technical and organisational security measures, do not transfer it to third parties without your instruction, and retain it for no longer than 24 months after the engagement ends unless you ask us to delete it sooner.
A data processing agreement meeting the requirements of Article 28 GDPR is available on request and will be entered into where you require one.
Our handling of your own contact details, and of data collected through our website, is described in our Privacy Policy.
11. Intellectual property
All materials, frameworks, tools and content provided as part of any engagement — including workshop materials, slide decks, written frameworks, diagnostic instruments and assessment tools — remain the intellectual property of Brendan Thomas Quinn.
On payment in full, you receive a non-exclusive, non-transferable, perpetual licence to use those materials internally, for the participants in the engagement. They may not be reproduced for wider distribution, published, resold, sub-licensed, adapted, or used to deliver training to third parties without prior written permission.
Anonymised insights and aggregate patterns arising from an engagement may be used in our own research, writing and teaching, in a form that does not identify you, your organisation or any individual.
12. Limitation of liability
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded.
Subject to that:
- Our services are advisory. We do not warrant or guarantee any particular commercial, financial, organisational or performance outcome. Decisions taken by you in reliance on our advice remain your responsibility.
- We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, contracts, goodwill, anticipated savings, data, or management time, however arising.
- Our total aggregate liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees paid by you for that engagement.
13. Consumers
If you are a consumer, you have a statutory right to withdraw from a contract concluded at a distance within 14 days of concluding it, without giving a reason, under Real Decreto Legislativo 1/2007.
If you ask us to begin delivery within that 14-day period, you keep the right to withdraw, but: where the service has been fully performed at your request, the right is lost on completion; and where it has been partly performed, you must pay an amount proportionate to what has been delivered up to the point of withdrawal.
To withdraw, notify us in writing at hello@brendanthomasquinn.com before the 14-day period expires.
Nothing in these terms affects your mandatory statutory rights as a consumer, including your right to bring proceedings in the courts of your place of domicile.
14. General
Entire agreement. These terms, together with the accepted quotation or proposal, form the whole agreement between us and supersede any prior discussions. Where a signed proposal, statement of work or client contract conflicts with these terms, that document prevails to the extent of the conflict.
Severability. If any provision is found unenforceable, the remainder continues in force.
Assignment. Neither party may assign the agreement without the other’s written consent. Engagements are delivered personally by Brendan Thomas Quinn; where an associate is used, this will be agreed with you in advance.
No waiver. A failure to enforce any provision is not a waiver of the right to do so later.
15. Governing law and jurisdiction
These terms are governed by the laws of Spain. Any dispute is subject to the exclusive jurisdiction of the courts of Barcelona, Spain — save that, where you are a consumer, section 13 applies.
16. Contact
Brendan Thomas Quinn
C/ Guàrdia 4, 08001 Barcelona, Spain
NIE: Y6996893P
hello@brendanthomasquinn.com
See also our Privacy Policy, Cookie Policy and Legal Notice.